Quality and Performance Excellence System

Question: Discuss about the Quality and Performance Excellence System. Answer: Introduction As already indicated, Total Quality Management is, in todays business world, considered a very significant factor for long term victory of any given organization. Its implementation has so far been a vital aspect with regards to improvement of organizational effectiveness. Furthermore, the connection between TQM and organizational performance has been looked into by various scholars. TQM concentrates on nonstop process development within an organization to provide greater customer worth and meet customer needs (Anand, Pac Veraraghavan 2011). The fact that this particular process is today considered a significant catalyst in organizational performance is the reason why Quality Management concept has captured the attention of all aspects of industry and commerce, including that of academics and politicians. The past ten years have witnessed quality development becoming one of the most significant organizational plans for attaining and maintaining competitive advantage. Being able to improve the value with which an organization can deliver its goods and services is vital for contending in todays expanding worldwide market. Total Quality Management starts by presuming that employees in a given organization must collaborate with each other to attain quality for the needs of the customers (Brook 2010). It also does not only constitute quality methods and tools. Notably, quality has shifted from being a one-dimensional feature of the product or service to being viewed as a multi-dimensional construct that needs to be managed, and the implementation of which results in a vibrant ability of organizations. How does globalization influence the changes to the function of Quality Management in a workplace today? Globalization has so far created various chances for sharing knowledge, social values, behavioral norms, and technology while at the same time promoting growth at numerous levels including communities, societies, organizations, and individuals across cultures and around the globe (Montgomery 2005). Fast globalization is considered to be one of the most prominent aspects of the 21st Century, particularly since the rapid growth of information technology. Globalization means a process of change of domestic or regional events, into global ones. Todays organizations are implementing strategic management which provides overall direction to the organization. It is generally involved with the evaluation of the organizations internal and external settings towards making strategic decisions for the achievement of long term organizational goals (Anand, Pac Veraraghavan 2011). The recent globalization of organizations has forced them to come up with a planned and integrated approach to sustaining triumphantly in global markets. This is done by involving workers and implementing programmes that tend to maximize productivity and organizational performance (Brook 2010). Todays organizations are in search of inspired leadership and individuals who have futuristic visions to bring about significant transformations in order to build, grow, and succeed. More and more managers are realizing that among the management areas that must come under careful scrutiny, Quality Management is a process that must be looked at with fresh eyes, especially when markets, industries, and economies operations become worldwide. Notably, quality management tends to guarantee superior quality goods and services. Quality is what distinguishes an organization from its rivals. Business marketers can only be victorious only when they focus on quality rather than quantity. By so doing, they will be in a better position to survive the stiff competition with a smile (Ballou Godwin 2007). Quality management is important in that it ensures high quality goods and services through elimination of flaws and incorporation of regular changes and enhancements in the system. Organizations today are realizing that high quality products result in committed and content customers who in turn bring more customers along with them. Moreover the processes incorporated in quality management make organizations better places to work. When globalization commenced, it emphasized the importance of the environment as of worldwide unifying link (Ashton 2007). The process stipulated implementation of the new social structure. Today, most of these changes are connected to external pressures which are in turn linked to various worldwide occurrences. Total Quality Management was among the most commonly utilized change management tools in the past. The firm market forces within the competitive business setting have developed worldwide customers who acknowledge changes in the global market (Ballou Godwin 2007). TQM is a significant tool in any given business to surmount future limitations within the harsh fiscal service setting. This process offers financial business leaders with an official process in laying down achievable and clear corporate goals while directing the management in planning strategies to fully utilize resources and attain win-win partnership. In todays globalized world, if an organization has implemented TQM as part of the companys strategic plan for success when conducting business worldwide, it could have constructive outcome in terms of looking at the general value of the product or service for the clientele (Anand, Pac Veraraghavan 2011). Globalization can be quite demanding on any given company and without proper planning and management style in place, long term irreversible issues could result. Notably, the impact of globalization on quality usually relies on the company. Some managers do not realize that over 90% of the work is usually repeat business from clients who are committed. The role of customers, managers, employees, organizational culture, and business partners on coping with Quality Management In todays business world, there is no scarcity of rivals in the market. The duty of delivering quality services and products to customers is upon every single person who is, in any way, connected to the organization (Brook 2010). Customers tend to play a significant role in Total Quality Management in that they decide the triumph and failure of a business. It is, therefore, important for business marketers to concentrate on their clientele and what it is they expect from their company. Customer feedbacks should be daily and carefully evaluated before any formulation of key business strategy. TQM is important in ensuring that workers understand their target consumers well before making any transformations in the systems and processes to deliver outstanding quality products for better customer fulfillment (Ashton 2007). An important TQM principle is that employees must be empowered and involved. This means that every worker is regarded as a special human being and is expected to be involved in assisting an organization meet its objectives. Furthermore, each employees input is valued and solicited by their management (Evans 2010). Managers and employees acknowledge the significance of each worker in running the business. Managers also need to get trained in different TQM practices before the implementation of the same. They have a duty of allocating budgets for TQM at the beginning of every fiscal year. Managers generally have a significant role to play in TQM, for instance carefully understanding their target markets. They also need to closely collaborate with senior management and HR experts to develop foolproof implementation plans (Evans 2010). Managers are facilitators at the workplace and are thus expected to assist their employees in the implementation of quality management. It is their duty to allocate resources for TQM, acknowledge workers who provide different improvement concepts and plans which would assist an organization to deliver high quality products. That is why a manager is expected to communicate the advantages of TQM to all the members of the organization. Organizational culture is directly linked to efficiency and performance of an organization. This means that the stronger an organizational culture is, the more efficient the organization. Recent studies indicate that TQM implementation seem to require an organizational culture open to change, individuals willing to participate and understand, and TQM practices and methods (Ballou Godwin 2007). Business partners are individuals and companies that provide the necessary resources for an organization to produce its services and goods (Anand, Pac Veraraghavan 2011). Partnering is a long term loyalty between two or more companies for the sole purpose of attaining certain business objectives and goals through maximization of the efficiency of each participants resources. Therefore, the better the supplier quality, the better their long term position since customers will also enjoy better quality. Conclusion From the discussion above, Quality Management, also referred to as Total Quality Management (TQM) is considered a significant factor for the long term triumph of a company. Its implementation has also been a key aspect for improving organizational effectiveness. The connection between TQM and organizational performance has in the recent past been investigated by various scholars. It is, therefore, vital for todays organizations to incorporate TQM into their business plans to ensure the fulfillment and success of their business. References Anand, K.S., Pac, M.F., Veraraghavan, S. (2011). Quality-speed conundrum: Trade-offs in customer-intensive services. Management Science, p. 40 56. Ashton, R.H. (2007). Value-creation models for value-based management: Review, analysis, and research directions. Advance in Management Accounting, 16, p.1 62. Ballou, B. and Godwin, N.H. (2007). Quality of work life. Strategic Finance, p. 40 45. Brook, Q. (2010). Lean Six Sigma and the minitab: The complete toolbox guide for all lean Six Sigma practitioners. 3rd Edition. OPEX Resources Ltd. Evans, J.R. (2010). Quality and performance excellence. 6th Edition. South-Western College Publishers.